Refund Policy

 1. Refund requests must be made within 14 days of delivery date. After 14 days from
delivery date you must contact NBN Customer Service to determine the best course
of action.

2. A copy of the NBN credit card purchase receipt, and a copy of the original
NBN invoice may be requested prior to NBN Customer Service issuing a Return
Authorization.

3. Unit must be in like-new condition and returned in original packaging, literature. NBN reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email or call 1-650-318-8050 x208, and provide the
following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon written receipt of the RA number, send product to:
NBN
RA #[RA number]

6. Please mark with the RA number on the outside of the package.

7. A copy of the NBN credit card purchase receipt, and a copy of the original
NBN invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to NBN. Product should be shipped so that it can be tracked and/or

insured; NBN is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.

RETURNING PRODUCTS UNDER WARRANTY

1.You have up to 30 days from NBN issuing your RA number to return your product to
our facility. Products received after the 30 day period may be returned to you.

2. The RA number must be clearly marked on the outside of the package.

3. A copy of the credit card receipt, and NBN invoice if applicable, must be placed
inside the return package so that it is easily visible.

4. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

5. Products received that do not meet the above return criteria may be returned to you
via ground shipment.

6. You may be responsible for shipping costs for returning the product to NBN. Product should be shipped so that it can be tracked and/or
insured; NBN is not responsible for products lost or damaged during return shipment.

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